FAQ
What currency are your prices in?
All prices are listed and processed in United States Dollars (USD $).
What payment methods do you accept?
We accept the secure payment methods available at checkout. Payment must be completed before an order is confirmed or shipped.
Can I cancel my order?
Orders may be cancelled before 5:00 PM Pacific Time on the same business day they are placed. Once an order has been processed or shipped, it must follow our return process.
Where do you ship?
We currently ship within the United States.
How much does shipping cost?
Standard shipping is free on all orders.
How long will my order take?
Orders are generally processed within 1–3 business days. Delivery typically takes 4–7 business days, for an estimated total of 5–10 business days.
How do I track my order?
Once your order ships, you'll receive a shipping confirmation email with tracking information. Tracking may take up to 48 hours to become active.
What if I entered the wrong shipping address?
Contact us as soon as possible. If your order has not been processed, we may be able to update the address. Once shipped, we cannot guarantee that the package can be redirected.
What should I do if my order arrives damaged?
Contact us within 30 days of delivery and provide photos of the damaged product, packaging, and shipping label. We'll review the issue and provide an appropriate solution.
How long do I have to return an item?
Eligible items may be returned within 30 days of delivery.
What condition must a returned item be in?
Items should be unused, undamaged, and in their original packaging, with all included parts and accessories, along with proof of purchase.
Do you charge return shipping fees?
Eligible returns may qualify for free return shipping. Please contact us before sending an item back for return instructions.
How do I start a return?
Contact our customer service team with your order number and reason for the return. Wait for return authorization and follow the return instructions provided.
How long do refunds take?
Approved refunds are generally processed within 7 business days after the returned item has been received and inspected. Refunds are issued to the original payment method.
Can I exchange an item?
We Exchanges are accepted. You may return an eligible item for a refund and place a new order for the product you prefer.
Are products dishwasher safe?
Care instructions vary by product. Please check the individual product description and specifications before cleaning or using the item.
How do I know if a product is suitable for my kitchen?
Product dimensions, materials, features, and care instructions are provided on individual product pages. We recommend reviewing these details before placing your order.
Do products come with a warranty?
Warranty coverage varies by product. If a product includes a manufacturer's warranty, the applicable information will be listed on the product page.
Can I use products for commercial kitchens?
Many of our products are designed for restaurants, catering operations, foodservice businesses, and commercial kitchens. Always check the individual product specifications for intended use.
I have a question about a product. Who can I contact?
Our team is happy to help with product specifications, orders, shipping, returns, and general questions.
Store Information:
Best Price Restaurant and Kitchen Supplies
13373 Perris Blvd Ste C204, Moreno Valley, CA 92553, United States
Email: info@bpksupply.com
Phone: +1 951-221-1121
Business Hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: 9:00 AM – 2:00 PM
Time Zone: (GMT-08:00) Pacific Time (US & Canada)