Return & Refund Policy
Return & Refund Policy
We want customers to have a clear and straightforward return process.
Return Window
Eligible items may be returned within 30 days of delivery. Please contact us before sending any item back.
Return Conditions
To be eligible for a return, an item should be unused, undamaged, and in its original condition, with all included components and accessories. Original packaging should be included whenever possible. Proof of purchase is required.
Change-of-Mind and Non-Defective Returns
For eligible non-defective or change-of-mind returns, the customer is generally responsible for return shipping unless we approve a different arrangement in writing.
Defective or Damaged Items
If an item arrives damaged or has a defect, contact us before returning it. We may provide return instructions and, where appropriate, shipping assistance after reviewing the issue.
How to Start a Return
Contact our customer service team with your order number and the reason for the return. Do not ship the item back until you receive return instructions.
Restocking Fees
We do not charge a restocking fee for approved eligible returns.
Refunds
After an approved return is received and inspected, we generally process the refund within 7 business days. Refunds are issued to the original payment method. The time required for the funds to appear can vary by the payment provider or financial institution.
Exchanges
We do not process direct exchanges. Eligible items may be returned for a refund, and customers can place a new order for the preferred product.
Non-Returnable Situations
Returns may not be accepted after the 30-day return window, for items that have been used, damaged, modified, misused, or returned without required components or proof of purchase.
Contact Us
Best Price Restaurant and Kitchen Supplies
13373 Perris Blvd Ste C204, Moreno Valley, CA 92553, United States
Email: info@bpksupply.com
Phone: +1 951-221-1121