Refund policy
At Best Price Restaurant Kitchen Supplies, we want you to feel confident when purchasing from our store. If you are not satisfied with your purchase, we accept returns and exchanges for eligible products in accordance with the terms below.
This policy applies to products purchased directly from Best Price Restaurant Kitchen Supplies.
RETURNS
- We accept returns for both defective and non-defective products.
- To be eligible for a return, the product must meet the following requirements:
- The return request must be submitted within 30 days of the delivery date.
- The product must be new, unused, and in its original condition.
- The product should include all original components, accessories, and included materials, where applicable.
- Whenever possible, the product should be returned in its original packaging.
- Products that have been used, modified, damaged through misuse, or otherwise improperly handled may not qualify for a return.
All returns are handled by mail. Customers should contact us before sending a product back so we can provide the appropriate return instructions.
RETURN WINDOW
Eligible products may be returned within:
30 Days of Delivery
Return requests submitted after the 30-day return period may not be accepted.
We recommend contacting us as soon as possible if you determine that you need to return an item.
PRODUCT CONDITION
We accept returns for new and unused products.
Returned merchandise must be in new and unused condition. Products that show significant signs of use, modification, damage, or improper handling may not qualify for a refund or exchange.
Please carefully inspect your product before use to help ensure that it remains eligible for return if needed.
RETURN METHOD
All approved returns must be sent by mail.
Please do not send a product to our business address without first contacting Best Price Restaurant Kitchen Supplies for return instructions.
After your return request is approved, we will provide the information needed to complete the return.
RETURN LABEL
Return shipping arrangements may vary depending on the reason for the return.
For eligible defective or damaged products, we may provide appropriate return instructions or shipping assistance.
RESTOCKING FEE
No restocking fee is charged.
Best Price Restaurant Kitchen Supplies does not charge a restocking fee for eligible returns.
DEFECTIVE PRODUCTS
If you receive a product that is defective or arrives with a manufacturing issue, please contact us as soon as possible.
To help us review the issue, we may request:
- Your order number
- A description of the problem
- Clear photographs of the product
- Photographs of the packaging and shipping label, when applicable
If the product is confirmed to be defective and qualifies under this policy, we will work with you to arrange an appropriate resolution, which may include a replacement, exchange, or refund.
DAMAGED PRODUCTS
If your product arrives damaged during shipping, please contact us promptly after delivery.
Please provide clear photographs showing:
- The damaged product
- The shipping box
- Protective packaging
- The shipping label
Please keep the original packaging until the issue has been reviewed.
Shipping damage may require coordination with the carrier, so providing complete photographs and information can help us process your claim more efficiently.
EXCHANGES
Exchanges are accepted.
Eligible products may be exchanged within 30 days of delivery, provided the product is new and unused and meets the requirements of this Refund Policy.
Please contact us at info@bpksupply.com before sending the product back so we can provide the appropriate exchange instructions.
If the requested replacement product is unavailable, we may offer another appropriate resolution, such as a refund.
REFUNDS
Once an approved return has been received and inspected, we will process the applicable refund.
Refund Processing Time: Up to 7 Days
Refunds are processed within 7 days after the returned product has been received and approved for a refund.
After we process the refund, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
RETURN SHIPPING
Returns are made by mail.
Before returning an item, please contact Best Price Restaurant Kitchen Supplies for return instructions. This helps ensure that your return is properly identified and processed.
For defective or damaged products, we may request additional information or photographs before determining the appropriate return or replacement procedure.
NON-RETURNABLE CONDITIONS
A return may not be accepted if the product:
- Is not returned within the 30-day return window.
- Has been used or significantly damaged.
- Has been modified or altered.
- Shows damage caused by misuse or improper handling.
- Is returned without required components or accessories, where applicable.
- Cannot be reasonably verified as a purchase from Best Price Restaurant Kitchen Supplies.
HOW TO REQUEST A RETURN OR EXCHANGE
To request a return or exchange:
- Contact Best Price Restaurant Kitchen Supplies with your order number.
- Explain whether you are requesting a return or exchange.
- Provide photographs or additional information if requested.
- Wait for return instructions before mailing the product.
- Carefully package the product for return.
- Send the product using the return instructions provided by our team.
- Once received, the product will be inspected.
- Approved refunds will be processed within 7 days.
CONTACT INFORMATION
For questions or assistance regarding returns, refunds, exchanges, or defective products, please contact us:
Store Name: Best Price Restaurant and Kitchen Supplies
Address: 13373 Perris Blvd Ste C204, Moreno Valley, CA 92553, United States
Phone: +1 951-221-1121
Email: info@bpksupply.com
Opening Hours:
Monday – Friday: 8:00 AM–5:00 PM
Saturday: 9:00 AM–2:00 PM
Sunday: 9:00 AM–2:00 PM
Time Zone:
(GMT-08:00) Pacific Time (US & Canada)