Shipping policy

At Best Price Restaurant and Kitchen Supplies, we are committed to delivering your restaurant kitchen supplies safely and reliably. Our Shipping Policy explains our shipping destinations, processing times, delivery estimates, order cut-off time, tracking procedures, and other important shipping information to provide a clear and transparent shopping experience.

SHIPPING DESTINATIONS

Best Price Restaurant Kitchen Supplies currently ships exclusively within the United States. At this time, we do not offer international shipping.

SHIPPING COSTS

We offer Free Standard Shipping on all eligible orders shipped within the United States.

There is no separate standard shipping charge added to eligible orders.

ORDER PROCESSING TIME

  • All orders are processed within 1 to 3 business days.
  • Order processing excludes applicable public holidays.
  • Orders placed before the daily cut-off time will generally begin processing on the same business day.
  • You will receive an order confirmation after your purchase has been successfully placed.
  • Once your order has been dispatched, you will receive a shipping confirmation with tracking information when available.

TRANSIT AND DELIVERY TIME

  • After your order has been processed and dispatched, the estimated transit time is 4 to 7 business days.
  • The total estimated delivery time from the date your order is placed is approximately 5 to 10 business days.
  • Delivery estimates are provided in business days and are not guaranteed delivery dates.
  • Delivery times may occasionally vary due to weather conditions, carrier delays, holidays, high shipping volumes, or other circumstances beyond our control.

Estimated Delivery Time

Handling Time: 1–3 business days
Transit Time: 4–7 business days
Total Estimated Delivery: 5–10 business days

ORDER CUT-OFF TIME

  • Our daily order cut-off time is 5:00 PM (GMT-08:00) Pacific Time (US & Canada).
  • Orders placed before 5:00 PM Pacific Time will generally begin processing on the same business day.
  • Orders placed after 5:00 PM Pacific Time may begin processing on the following business day.
  • Orders placed outside regular business hours or on applicable public holidays may begin processing on the next available business day.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number, when tracking is available.

You can use the tracking number to monitor your package's delivery progress.

Please allow some time for tracking information to become available or update in the carrier's system after your order has been dispatched.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.

If you realize that your shipping address is incorrect, please contact us as soon as possible and preferably before the 5:00 PM Pacific Time order cut-off.

Once an order has been dispatched, we cannot guarantee that the package can be redirected or the delivery address changed.

Best Price Restaurant Kitchen Supplies is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

MISSING OR LOST PACKAGES

If your tracking information indicates that your package has been delivered but you have not received it, please first check around your property and, where appropriate, with household members, neighbors, or your building's management.

If you still cannot locate the package, please contact Best Price Restaurant Kitchen Supplies within 3 days of the carrier's marked delivery date so we can assist you in coordinating with the shipping carrier.

DAMAGED PACKAGES

Please inspect your order promptly after delivery.

If your order arrives damaged, please contact us as soon as possible and provide clear photographs of:

  • The damaged product
  • The shipping box and packaging
  • The shipping label
  • Any visible damage to the packaging

Please retain the original packaging until the issue has been reviewed.

For additional information about damaged products, returns, or refunds, please refer to our Return & Refund Policy.

DELIVERY DELAYS

Although we work to meet the estimated delivery timeframe, shipping delays can occasionally occur due to circumstances outside our control, including:

  • Severe weather
  • Carrier delays
  • Public holidays
  • High shipping volumes
  • Transportation disruptions
  • Incorrect or incomplete shipping information
  • Other carrier-related circumstances

The 5–10 business day delivery timeframe is an estimate and is not a guaranteed delivery date.

CONTACT INFORMATION

If you have any questions or need further assistance regarding your shipment, please contact us:

Store Name: Best Price Restaurant Kitchen Supplies
Address: 13373 Perris Blvd, Moreno Valley, California 92553, United States
Phone: +1 951-221-1121
Email: info@bpksupply.com

Opening Hours:
Monday – Friday: 8:00 AM–5:00 PM
Saturday: 9:00 AM–2:00 PM
Sunday: 9:00 AM–2:00 PM

Time Zone:
(GMT-08:00) Pacific Time (US & Canada)